Effective Date: August 26,2026
Last Updated: August 26,2026
At ONYINYECHI / HouseOfOnyinyechi, we want you to be satisfied with your purchase. Because our products are personal bathing and exfoliation products, certain hygiene restrictions apply to returns and exchanges.
1. Eligible Returns
We accept returns for eligible products when:
- The wrong product was sent.
- The product arrived damaged or defective.
- The product is materially different from what was ordered.
- Another issue occurred that we determine reasonably qualifies for a return.
For hygiene and safety reasons, products that have been used, worn, washed, altered, or otherwise opened or handled in a manner that makes them unsuitable for resale generally cannot be returned.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or video showing the product and packaging where applicable.
We will review the request and, where appropriate, may offer a replacement, store credit, or refund.
3. Change of Mind
We generally do not accept returns simply because a customer changes their mind, orders the wrong item, or decides they no longer want the product.
However, we may approve an exception at our discretion if the product is unused, unopened, and otherwise in resalable condition.
Any approved discretionary return may be subject to return shipping costs or other reasonable conditions communicated at the time of approval.
4. Non-Returnable Products
For health and hygiene reasons, used or opened bathing and exfoliation products are generally non-returnable.
Products may also be non-returnable if they have been damaged through misuse, improper storage, washing, alteration, or failure to follow product instructions.
5. Refunds
Once an approved return or refund request has been reviewed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on your bank, card issuer, payment processor, or other financial institution.
We are not responsible for delays caused by a customer’s bank or payment provider.
6. Shipping Costs
Original shipping charges are generally non-refundable unless the return is required because we sent the wrong product, the product arrived damaged or defective, or otherwise required by applicable law.
Unless otherwise agreed, customers are responsible for return shipping costs associated with discretionary returns or returns due to customer preference.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
Because orders may enter processing quickly, we cannot guarantee that cancellation requests will be successful.
Orders that have already been processed or shipped may not be eligible for cancellation and may instead be subject to the return provisions of this policy.
8. Lost or Undelivered Packages
If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the applicable carrier.
We may assist with contacting the carrier or investigating the shipment.
We are not automatically responsible for packages reported missing after the carrier confirms delivery to the address provided at checkout.
9. Refused or Incorrectly Addressed Packages
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect address, refusal of delivery, failure to collect the package, or similar customer-related circumstances, additional shipping charges may apply before the order can be reshipped.
A refund may be reduced by applicable shipping or handling costs were permitted by law.
10. International Orders
For international orders, customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless otherwise stated at checkout.
Failure to pay required customs charges does not automatically qualify an order for a full refund.
11. How to Request a Refund or Return
To request a return or refund, contact:
ONYINYECHI / HouseOfOnyinyechi
Email: info@houseofonyinyechi.com
Please include your order number, the name used for the order, and a description of the reason for your request.
Do not send products back without receiving return instructions from us first.
12. Policy Changes
We may update this Refund & Return Policy from time to time. Any changes will be posted on our website with an updated “Last
Updated” date.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.
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